Privacy Policy

1. Who We Are

Volo Match is operated by Saint Joan Ventures LLC, a limited liability company organized under the laws of North Carolina.

You may reach us at emily@volomatch.com for general inquiries or logan@volomatch.com for privacy-related requests.

2. Information We Collect

We collect personal information in three ways: directly from you, automatically through your use of our website, and from trusted third-party services that support our operations.

Information You Provide to Us

When you apply to Volo Match, become a member, or otherwise engage with our service, you may provide us with the following categories of information:

• Identity and contact information: full legal name, date of birth, email address, phone number, mailing address, and photographs.
• Faith and religious information: your Catholic faith status, parish affiliation, sacramental history, liturgical preferences, and other religious details relevant to our matching process.
• Relationship and family information: marital status, including any prior marriages, annulments, or canonical declarations of nullity, openness to children, family background, and details about prior relationships when shared during intake.
• Lifestyle and preference information: education, profession, hobbies, temperament, dating history, geographic flexibility, and the qualities you are seeking in a spouse.
• Payment information: billing address and the payment details required to process subscriptions and one-time consultation fees. Payment card numbers themselves are processed directly by our payment provider and are not stored on Volo Match systems.
• Identity verification information: information required to verify your identity through Veriff, which may include government-issued identification documents and selfie-based verification imagery.
• Communications: the content of emails, text messages, phone calls, video calls, intake interviews, consultations, and any other communications you have with our matchmakers or staff.
• Sensitive personal information: portions of the information above, in particular faith details and certain relationship history, may qualify as sensitive personal information under applicable law. We collect and use this information solely for the purpose of providing our matchmaking service.

Information Collected Automatically

When you visit volomatch.com, our website, hosted on Cloudflare, may collect limited technical information such as your IP address, device type, browser type, and pages visited. We do not currently use analytics tracking tools on our website, although the Cloudflare platform itself may collect certain operational data. We do not use marketing pixels or behavioral advertising technologies.

Information from Third Parties

In limited circumstances, we may receive information about you from third parties, including:

• Veriff, in connection with identity verification.
• Other applicants or members, when they refer you to our service or mention you in connection with their own participation.
• Our matchmakers, who may add their professional observations, notes, and impressions to your profile as part of providing the matchmaking service.

3. How We Use Your Information

We use your personal information for the following purposes:

• To evaluate your application and determine whether you are a fit for our service.
• To verify your identity and eligibility under our program requirements.
• To identify potential matches within our community based on the criteria you have shared with us.
• To facilitate introductions, communications, and follow-up between you and other members or candidates.
• To process payments and manage your subscription.
• To communicate with you about your participation, your matches, our process, and changes to our service.
• To improve our service through internal review of how matches are made, how communications are received, and how the program is functioning.
• To respond to your inquiries and provide customer support.
• To comply with our legal obligations, enforce our Terms & Conditions and Code of Conduct, resolve disputes, and protect the rights, safety, and property of Volo Match, our members, candidates, and the community we serve.
• To send you newsletters, updates, and marketing communications, if you have consented to receive them. You may unsubscribe from these communications at any time using the unsubscribe link in any email.

4. How We Share Your Information

Your personal information is shared only in the limited circumstances described below.

With Other Members and Candidates

The core purpose of our service is to facilitate introductions. When we identify a potential match for you, we will share carefully selected information about you with the other party, but only after mutual openness has been confirmed and only the information necessary to support a thoughtful introduction. We do not share your full profile, full contact information, or sensitive details without your consent.

With Our Service Providers

We rely on trusted third-party service providers to operate our business. These providers process your information solely on our behalf and under contractual obligations to protect it. The providers we currently rely on include:

• Cloudflare, our website host and content delivery platform.
• SmartMatchApp, the customer relationship management platform we use to manage applicant and member profiles.
• Deposyt, operating the Centz platform, our payment processor for memberships and one-time consultation fees.
• Veriff, for identity verification.
• Gmail, Google Workspace, for our email communications.
• Quo, for SMS and text-based communications with members and candidates.
• Slack, for internal team coordination.
• Calendly, for scheduling consultations and calls.
• Mailchimp, for marketing email communications and newsletter delivery.
• Fireflies.ai, for transcription of certain calls and meetings.
• Anthropic, Claude, and OpenAI, ChatGPT, for AI-assisted operational tasks. We use these AI services through their commercial API offerings, which do not use your personal information to train AI models by default.
• Internal automation tools, including those we refer to as Viktor, Kimi, and Claude-based automations, which operate as software agents performing administrative tasks such as profile updates, verification reminders, and communication scheduling.
• Our matchmakers, who serve as independent contractors and are contractually bound to confidentiality obligations.
• Other professional advisors, such as legal counsel and accountants, as needed.

For Legal and Safety Reasons

We may disclose your personal information when we believe in good faith that disclosure is necessary to:

• Comply with applicable law, regulation, legal process, or governmental request.
• Enforce our Terms & Conditions, our Code of Conduct, or other agreements.
• Detect, prevent, or address fraud, security issues, or technical issues.
• Protect the rights, property, safety, or reputation of Volo Match, our members, candidates, staff, or the public.

In Connection with a Business Transition

If Volo Match or Saint Joan Ventures LLC is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, your personal information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

With Your Consent

We may share your personal information for any other purpose with your explicit consent.

5. Call Recording and Communications Monitoring

To support service quality, training, accuracy of records, and dispute resolution, Volo Match may record consultations, coaching sessions, intake interviews, or other business-related communications conducted by phone or video.

Where required by applicable law, our matchmakers and staff will inform you that a call is being recorded and obtain your consent at the start of the call. By proceeding with a recorded call after such notice, you consent to the recording.

Recordings are treated as confidential and used solely for the purposes described above. Recordings are retained according to the retention practices set out in Section 7 of this Policy.

6. Cookies and Tracking Technologies

Our website is hosted on Cloudflare, which may use certain cookies and similar technologies to operate the site and remember your preferences. We do not use third-party analytics services such as Google Analytics, and we do not use marketing tracking pixels such as Meta Pixel.

You can configure your browser to refuse cookies or to alert you when cookies are being sent. If you refuse cookies, certain features of our website may not function properly.

7. Data Retention

We retain your personal information for as long as necessary to provide our service to you and to fulfill the purposes described in this Policy, with retention periods adjusted as follows:

• Active members and candidates: For the duration of your participation in Volo Match.
• Paused subscribers: For as long as your account remains paused, plus a period thereafter sufficient to allow reactivation.
• Former members and candidates: For up to seven years following the end of your participation, to support potential reactivation, address disputes, and meet our recordkeeping obligations.
• Declined applicants: For up to two years following the date of decline, to prevent duplicate applications and address reapplication.
• Call recordings: For up to two years following the date of the call, unless a longer period is necessary for dispute resolution or legal compliance.
• Payment records: For seven years, as required by applicable tax and financial recordkeeping laws.

After the applicable retention period, we will delete, anonymize, or de-identify your personal information unless we are required by law to retain it longer.

8. Your Rights

Depending on where you live, you may have certain rights with respect to your personal information. Volo Match honors the following rights for all U.S. residents, regardless of the specific state in which they live:

• The right to know what personal information we have collected about you and how we use it.
• The right to access and receive a copy of the personal information we hold about you.
• The right to correct inaccurate or outdated personal information.
• The right to request deletion of your personal information, subject to certain exceptions, such as ongoing legal obligations or active service delivery.
• The right to opt out of certain uses of your information, including marketing communications.
• The right to non-discrimination for exercising any of these rights.

If you live in California, Virginia, Colorado, Connecticut, Utah, Texas, or another state with a comprehensive consumer privacy law, you may have additional rights specific to your jurisdiction, including the right to opt out of certain processing of sensitive personal information, the right to data portability, and the right to appeal a denial of any of these rights.

To exercise any of these rights, please contact us at logan@volomatch.com. We will respond to your request within the timeframe required by applicable law, generally within 45 days. We may need to verify your identity before processing your request to protect the security of your information.

9. Children’s Privacy

Volo Match is not directed to children. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have inadvertently collected personal information from a person under 18, we will delete that information promptly.

10. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include access controls, contractual confidentiality obligations with our service providers and matchmakers, secure handling of payment information through our payment processor, and ongoing review of our security practices.

No method of transmission over the internet or method of electronic storage is fully secure. While we strive to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach affecting your personal information, we will notify you and applicable regulators as required by law.

11. Confidentiality Beyond Privacy Law

Beyond the legal requirements set out in this Policy, Volo Match treats your personal information, particularly your faith details, relationship history, and intake conversations, with the discretion appropriate to the sacred nature of marriage and the trust you have placed in us. This standard of discretion applies to our matchmakers, our staff, and anyone else acting on our behalf.

12. International Users

Volo Match serves U.S. residents only. We do not knowingly accept applications or provide service to individuals located outside the United States. If you are located outside the United States, please do not provide personal information to us through our website or otherwise.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our service providers, or applicable law. When we make material changes, we will update the Effective Date at the top of this Policy and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this Policy periodically.

14. Contact Us

If you have questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at: